Frequently asked questions
When can I expect my order?
To keep our prices as low as possible, Katowice-chic delivers products directly from the manufacturer or supplier to the customer. Therefore, delivery may take a little longer than usual. Order processing takes about 1–2 business days. The average delivery time to the United Kingdom is approximately 4–6 business days.
The estimated delivery time has passed — where is my order?
In most cases, orders are delivered within the estimated delivery time. Unfortunately, delays can occasionally occur. Have 3 additional days passed since the estimated delivery time and your order still hasn’t arrived? Please send an email to: info@katowice-chic.com.
What are the shipping costs?
If you order from Katowice-chic, you always benefit from free shipping.
How can I pay for my order?
Katowice-chic always offers secure payment methods. We work with the most popular payment providers in the United Kingdom:
- American Express
- Mastercard
- PayPal
- Visa
Some items from my order are missing — how is that possible?
Some orders are shipped in separate packages due to weight limitations. To ensure the highest product quality, items may come from different suppliers. If you order several products at once, it is possible that they will not arrive at the same time.
Don’t worry — your order is on its way. The remaining items usually arrive within 1–3 business days.
What should I do if I receive a damaged package?
Unfortunately, sometimes an order may be damaged during delivery. As a customer, you have no control over this. In such cases, please contact our customer service as soon as possible by emailing info@katowice-chic.com. It is necessary to include photos documenting the issue with your message.
Please do not return the product before sending the photos. Otherwise, we will not be able to offer an appropriate solution. Our customer service team will review your case as quickly as possible and help you find the best solution.
What if I bought the wrong product, it doesn’t fit, or I simply don’t want it anymore?
First, contact our customer service (info@katowice-chic.com). We will try to find the best solution. If that is not possible, you are only responsible for the return shipping cost.